🔒 Privacy Policy – AIRNEXERA TECH PRIVATE LIMITED

Once a user chooses to subscribe to any plan or offer provided by AIRNEXERA TECH PRIVATE LIMITED and completes the purchase through payment, such payment will not be refunded under any circumstances. The act of purchasing a plan from AIRNEXERA TECH PRIVATE LIMITED is considered final and non-reversible, as per applicable laws. Upon successful receipt of payment and completion of KYC verification, the company will generate a User ID for the individual on our mobile application or website, enabling access to subscribed services. In case the KYC verification fails, AIRNEXERA TECH PRIVATE LIMITED will not be able to activate the services included in the selected subscription plan. In such situations, no refund of any existing balance will be provided. Therefore, successful KYC verification is mandatory to access our services via the AIRNEXERA TECH PRIVATE LIMITED mobile app or website.

🔁 Failed Transactions & Refunds

If a transaction fails due to reasons directly attributable to AIRNEXERA TECH PRIVATE LIMITED, and we receive a corresponding confirmation from the payment gateway, the transaction amount (excluding payment gateway fees and applicable taxes) will be automatically refunded to the user's bank account within 3 to 15 working days from the date of the transaction. A confirmation email will be sent to the user’s registered email ID once the refund is initiated. Note: Only the transaction amount will be refunded. Payment gateway charges and applicable taxes are non-refundable.

📩 Service Not Delivered After Successful Payment

If a user receives a successful transaction confirmation but does not receive the associated service, they may raise a complaint by emailing us at the address provided on our website. AIRNEXERA TECH PRIVATE LIMITED will initiate an inquiry immediately upon receiving the complaint. In certain exceptional cases, after due investigation, we may process a partial or full refund, after deducting applicable professional service charges.

📌 Limitation of Liability

AIRNEXERA TECH PRIVATE LIMITED’s liability is strictly limited to providing a valid refund, up to the amount of the payment received for the specific failed transaction. The company shall not be liable for any other claims, losses, or consequential liabilities arising from system errors or transaction failures.